Privacy policy

Data controller

Vigilus Facilities, operator of the Vigilus Mobility service, determines the purposes of personal data processing carried out through this website.

Contact

mobility@vigilusmobility.com

Telephone

+221 76 621 06 98

Address

Immeuble VIGILUS, VDN Sacré-Cœur 3, Dakar, Sénégal

Applicable data protection framework

The website is operated from Senegal. Personal data processing is therefore governed primarily by Senegalese data protection rules, including the following texts:

• Loi n° 2008-12 du 25 janvier 2008 portant sur la protection des données à caractère personnel
• Décret n° 2008-721 du 30 juin 2008 portant application de la loi n° 2008-12

Where another mandatory privacy regime applies to a specific user or processing operation, the additional rights and obligations provided by that regime also apply.

Commission de Protection des Données Personnelles (CDP)

Data we collect

The data collected depends on the feature you use. Fields marked as required are necessary to process the request; optional fields help us qualify the mission more precisely.

Why we use this data

• Qualify and answer requests Review the mission, check availability and prepare the appropriate quotation.
• Communicate with you Respond by telephone, email or WhatsApp when you choose that channel.
• Prepare mobility operations Organise the vehicle, route, timetable, chauffeur and operating setup once the mission is validated.
• Secure the website and prevent abuse Protect forms, sessions and infrastructure and investigate technical incidents where necessary.

Depending on the processing operation, the basis may be your request or consent, steps taken before entering into a contract, performance of a contract, compliance with legal obligations or a legitimate operational/security interest, where such basis is applicable.

Recipients and service providers

Access to personal data is limited to people and service providers who need it to process the request, operate the website or perform the validated service.

Vigilus Mobility does not sell personal data to advertisers.

Hosting and international transfers

The website is hosted by o2switch in France. Data submitted through website forms may therefore be processed or stored outside Senegal as part of the website hosting and delivery chain.

Use of Google Maps/Places or WhatsApp may also involve processing by providers operating internationally. Vigilus Mobility seeks to limit such transfers to what is necessary for the requested functionality and to apply the safeguards required by applicable rules.

Data retention

Personal data is kept only for as long as necessary for the purpose for which it was collected, then deleted, anonymised or archived where a legal or evidential obligation requires it.

Cookies, session data and browser storage

The website uses technical mechanisms needed for security and navigation, including Laravel session/CSRF protection. Certain interface preferences may also be stored locally in your browser.

• Vehicle comparison: selected vehicle identifiers are stored in your browser (localStorage) until you clear the comparison or browser data.
• Navigation assistance: temporary sessionStorage may be used for interface behaviour such as returning to filters.
• Google Maps/Places: loading these services may cause technical data or cookies to be processed by Google under its own privacy terms.

At the date of this policy, the website does not use third-party advertising pixels or advertising analytics tools.

Your rights

Under Senegalese data protection rules, you may in particular request information about processing, access to your data, rectification or updating of inaccurate data, object on legitimate grounds to certain processing and request deletion when retention is no longer justified.

For security reasons, proof of identity may be requested when necessary to verify that the request comes from the person concerned. If you believe your rights have not been respected, you may contact or lodge a complaint with the CDP.

Security and confidentiality

Vigilus Mobility applies technical and organisational measures intended to limit unauthorised access, alteration, disclosure or loss of personal data, including access restrictions, form/session protection and secure hosting practices.

No internet service can guarantee absolute security. If a security incident affecting personal data is identified, it is handled in accordance with the obligations applicable to the circumstances.

Changes to this policy

This policy may be updated when the website, service providers or legal requirements change. The current version and its update date are always published on this page.